Terms of service
Terms of Service
Welcome to Alexander St. Clair Candles. By accessing or using our website, products, or services, you agree to the following Terms of Service. Please read them carefully before making a purchase.
Overview
This website is operated by Alexander St. Clair Candles. Throughout the site, the terms “we,” “us,” and “our” refer to Alexander St. Clair Candles. By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service.
Products & Services
We strive to ensure all product descriptions, images, pricing, and availability are accurate. However, we reserve the right to modify or discontinue products without notice at any time.
Due to the handmade nature of our candles, slight variations in appearance, color, and fragrance may occur.
Pricing
All prices are listed in CAD unless otherwise stated. Prices may change without notice.
We reserve the right to refuse or cancel any order if pricing errors, payment issues, or suspected fraudulent activity occur.
Orders
By placing an order, you confirm that:
- You are authorized to use the payment method provided
- All billing and shipping information is accurate
- You understand that local delivery availability may vary by location
Orders may be canceled or refused at our discretion.
Local Delivery & Cash on Delivery
Cash on Delivery (COD) is available only for eligible local delivery orders.
Customers are responsible for:
- Providing accurate delivery information
- Being available at the time of delivery
- Providing payment upon arrival for COD orders
We reserve the right to refuse future COD orders after failed or refused deliveries.
Returns & Refunds
Please review our Return Policy for information regarding returns, exchanges, and refunds.
Intellectual Property
All website content including logos, branding, product names, images, graphics, and written content are the property of Alexander St. Clair Candles and may not be copied, reproduced, or distributed without permission.
Limitation of Liability
Alexander St. Clair Candles shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Candles should always be burned responsibly and according to proper candle safety guidelines.
Privacy
Your personal information is handled securely and used only for order processing, customer service, and business operations.
Changes to Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated terms.
Contact Information
For questions regarding these Terms of Service, please contact: