Shipping policy
Shipping Policy
Thank you for shopping with Alexander St. Clair Candles. We are committed to ensuring your order arrives safely and efficiently.
Processing Times
All candles are carefully prepared and packaged before shipment. Please allow 2–5 business days for order processing.
During high-volume periods, launches, or holidays, processing times may be slightly extended.
Local Delivery
We currently offer local delivery within Ontario for eligible areas.
Cash on Delivery (COD) is available for approved local delivery orders only. Customers selecting COD must be available at the time of delivery and provide payment upon arrival.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected delivery method.
Delivery Times
Estimated delivery times may vary depending on:
- Your location
- Weather conditions
- Carrier delays
- Order volume
Once your order has shipped, delivery times are outside of our control.
Order Tracking
If tracking is available for your shipment, tracking details will be provided once your order has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and delivery information at checkout.
Alexander St. Clair Candles is not responsible for delays, lost packages, or failed deliveries caused by incorrect addresses or incomplete information.
Damaged Packages
If your order arrives damaged, please contact us immediately at:
mralexkenyonhollings@gmail.com
Please include your order number and photos of the damaged item and packaging so we can assist you as quickly as possible.
Lost or Stolen Packages
Alexander St. Clair Candles is not responsible for lost or stolen packages marked as delivered by the shipping carrier.
Contact
For any shipping-related questions, please contact: