Refund policy
Returns & Refunds
At Alexander St. Clair Candles, we want you to love every purchase. If you are not completely satisfied, we’re here to help.
Return Policy
We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
To qualify for a return, items must be:
- Unused and in original condition
- Returned in original packaging
- Accompanied by proof of purchase
To begin a return request, please contact us at:
mralexkenyonhollings@gmail.com
Return requests must be approved before items are sent back. Returns sent without prior authorization will not be accepted.
Return Address:
[INSERT RETURN ADDRESS]
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Sale items
- Gift cards
Exchanges
To receive a different item, we recommend placing a new order once your return has been approved.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
mralexkenyonhollings@gmail.com